RETURN AND EXCHANGE POLICY
Our mission at Luxury Wigs Heaven is to provide you with Full Lace Wigs and Lace Front Wigs
that are made from a high standard of Quality Craftsmanship and only the best Premium 100% Human Hair available.
Quality and customer satisfaction is very important to us. We inspect all wigs prior to shipping to ensure that they meet
your specification and our high Quality Assurance standards.
Although we do not offer refunds, we do offer our customers 72 hours (3 business days), to exchange your wig as long as
the terms are met below and the wig is still in its brand new condition. Due to sanitary reasons, we do not accept returns
or give exchanges for wigs that have been worn, styled, cut of lace or hair, products applied such as glue or hair products, etc.
If for whatever reason you are not satisfied with your unit, you can send it back for an exchange of an In-Stock
unit or a Custom unit that is made to fit your specifications.
The following Policy does not apply to Clearance or Discontinued Items which are not returnable or exchangeable.
Terms of Condition for Qualifying for Exchange or Store Credit:
If you get your wig and there is a problem, please notify us immediately within 72 hours upon receiving your unit. DO NOT
ALTER the wig in any way – read below. If you meet the below terms, we will offer you an exchange or store credit. Store credits do not expire and can be used toward another wig purchase.
If you receive your wig and you decide that you do not like the color, style, length, or texture that you ordered, or that you
measured your head incorrectly and your unit is either too big or too small, etc., as long as you meet and follow the terms
and conditions in this policy, you can contact us regarding an exchange or in-store credit. We do not issue refunds.
We CAN NOT accept returns on items that are not in their original condition and that have been altered in any way. All
packaging, including wig caps, wig bag, wig label or tag, etc. must be returned with the unit. NO EXCEPTIONS. We reserve
the right to refuse an exchange if the terms in our return policy are not met.
We do not accept Returns on wigs that have been altered NO EXCEPTIONS. This includes but is not limited to
doing any of the following:
- DO NOT Cut the Lace
- DO NOT Tear or Rip the Lace
- DO NOT Put Glue on the Unit
- DO NOT Put products on the Unit
- DO NOT Put any chemicals on the Unit
- DO NOT dye the Unit
- DO NOT attempt to correct the problem yourself prior to calling us
- DO NOT Style or Cut the Hair of the Unit
- DO NOT Perm the Unit
- DO NOT WASH OR CONDITION the Unit
- DO NOT WEAR the Unit
- DO NOT destroy or lose original packaging including wig caps and wig bag
- Units that are damaged by customer will not be accepted under our return policy.
If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.
We DO NOT issue refunds. If you meet the terms of condition, you will receive an exchange
or in-store credit.